In rare cases an error message might pop up saying that the USB device is not recognized by Windows, or the AirBar sensor is not found at all by Windows. Follow this troubleshooting guide in order to establish what the issue is.
There could be a number of different things that could cause these issues, and to determine what the issue is - some troubleshooting is needed.
Check if the AirBar sensor sensor appears in the Device Manager.
This can be done by opening the start menu (click the Windows button in the bottom left corner) and search for "Device Manager". If the AirBar sensor is correctly listed in the Device Manager it should look like this:
If the computer does not recognize it correctly there might be an error message instead, or it might not show up at all. The error message could look similar to this:
Make sure that the AirBar sensor is connected to one of the computers native USB ports.
Connecting the AirBar sensor to a USB Hub could in some cases cause compatibility issues, and it is our recommendation to always connect the AirBar sensor directly to one of your laptops USB ports.
Connect the AirBar sensor to another USB-port on your computer.
Connecting the AirBar sensor to another USB-port shows if there could be some incompatibility issue between the USB port and the AirBar sensor USB cable. If the AirBar sensor works in a different USB-port please contact our support for further troubleshooting.
Update the firmware
Download the Update Firmware Application and follow the steps provided in the help button.
Connect the AirBar sensor to another computer.
If none of the steps above gets the AirBar sensor to work properly, please try connecting it to another computer running Windows 10. No matter the result of this, create a support ticket for further troubleshooting, and explain the troubleshooting steps that you have taken.